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How It Works

Premium Health Connections provides access to Teladoc — the first and largest telehealth provider in the nation — a premier network of experienced, U.S. Board Certified doctors. Just request a visit online, over the phone or through the Teladoc app, and a doctor will get in touch with you promptly — within 10 minutes on average! Use Teladoc whenever you:

  • Need care? — doctors can write prescriptions when medically appropriate
  • Are on vacation, on a business trip, or away from home
  • Are thinking of going to urgent care or the ER for a non-emergency
  • Have a health-related question
  • Would like a medical issue explained to you or you need a second opinion
  • Need your lab results analyzed
  • Need a recommendation for a specialist
  • Need a short-term prescription refill, when medically appropriate

*For non-emergencies

3 Easy Steps


Request a doctor visit

Simply request an appointment via Teladoc's website, mobile app or toll-free number.


Talk with a doctor.

A U.S. board-certified doctor or pediatrician licensed in your state contacts you, listens to your concerns and asks questions. It's just like an in-person visit.


Resolve your issue.

The doctor recommends the right treatment for your medical issue. If a prescription is medically necessary, it's sent to the pharmacy of your choice.

Common Issues Treated by Telehealth

If you're having trouble getting in to see your existing doctor, U.S. board-certified, state-licensed doctors can diagnose, recommend treatment, and prescribe medication (when medically appropriate) for many of your medical issues, including:

  • Cold and flu symptoms
  • Bronchitis
  • Allergies
  • Poison ivy
  • Pink eye
  • Urinary tract infection
  • Respiratory infection
  • Sinus problems
  • Ear infection
  • and more.

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Frequently Asked Questions

Find answers to some of the most frequently asked questions below.

Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.

Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.

No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc.

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.

Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

No. Teladoc visits are unavailable outside of the United States.

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