Why Choose Us?

  • Teladoc

    • FAQs

      Do I speak with real doctors?
      Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

       What are some of the common conditions Teladoc treats?
      Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.

      Can Teladoc handle my emergency situations?
      Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.

      Can I request a particular doctor?
      No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.

      Can I get a prescription?
      Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc.

      How are prescriptions sent to the pharmacy?
      Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.

      Is my electronic health record kept private?
      Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

      Can I call Teladoc outside of the United States?
      No. Teladoc visits are unavailable outside of the United States.


      Teladoc Statistics

      “64% of U.S. adults are willing to have doctor visits via video telehealth.” Harris Poll, 2015.

      “Employers could save more than $6 billion a year in healthcare costs by offering telehealth to employees.” Towers Watson, 2015.

      “One in five insured Americans, or approximately 44 million people, have avoided visiting a doctor for a general health concern within the past 12 months because of cost concerns.” Harris Poll commissioned by SCIO Health Analytics, 2015.
      “Sixty-three percent of the 450 major U.S. employers surveyed plan to take more aggressive steps to improve their employees’ health and productivity, targeting the root of the issue: the interactions between doctors and patients.” Hewitt, 2013

      “Thirty-three percent of Americans have difficulty getting timely appointments for routine care.” Teladoc, 2013

      “Seventy-three percent have difficulty making timely doctors’ appointments, getting phone advice, or receiving after-hours care.” Teladoc, 2013

      “Seventy-two percent of ED and physician visits are for common illnesses that Teladoc is able to treat for a fraction of the cost.” American Medical Association, 2013

      “A third of U.S. workers refuse to stay home when they suspect or know they are sick.” Proctor & Gamble Survey, 2014

      “Presenteeism has various deleterious effects. People are being paid to work when they’re really not up to it. They’re often not doing good work, which must be redone or, worse, erodes the company’s reputation. And, of course, they’re exposing others to an illness when they’re showing up with something contagious, like the flu.” Benefitspro, 2015

      “Among patients who have not used a telemedicine service, 75 percent express interest in using one in lieu of an in-person medical visit.” Patient Interest in Adopting Telemedicine IndustryView, 2015

      “Only 16 percent of patients would prefer to seek care for a minor ailment at an emergency room (ER) if they also had access to telemedical services.” Patient Interest in Adopting Telemedicine IndustryView, 2015

      94% of patients are somewhat interested in using telemedicine. Patient Interest in Adopting Telemedicine IndustryView, 2015

      “60 percent of millennials are interested in using telehealth options (e.g., video chat with a doctor) so they don’t have to come into the office for an appointment.” State of Connected Patient report, 2015.

      “71 percent of millennials would be interested in a doctor/provider giving them a mobile app on their smartphone/tablet to actively manage their well-being for preventative care, review health records, schedule appointments.” State of Connected Patient report, 2015.

      “63 percent of millennials would be interested in proactively providing their health data from WiFi/wearable devices to their doctor/provider so they can monitor their well-being.” State of Connected Patient report, 2015.

      “74 percent of millennials value the ability to book online appointments/ pay bills when selecting a doctor.” State of Connected Patient report, 2015.

      “73 percent of millennials are interested in their doctors using mobile devices during appointments to share information.” State of Connected Patient report, 2015.

  • Dental

    • Dental powered by Aetna Dental Access® FAQ

      Can I receive a discount at any dental office?
      You must go to a participating provider in order to receive your discount. Find participating providers in the app or online, or call Member Support Monday to Friday, 7:00 am to 7:00 pm and Saturday, 8:00 am to 5:00 pm Central Time for questions or help locating a provider.


      How many times can I use the Dental benefit?
      There is no limit to the amount of times this benefit can be used.

      What if my dentist is not a participating provider?
      Recommend a Provider through the app, online or by calling Member Support. Submit the provider’s information, and Aetna will contact the provider about joining the network.


      Aetna Dental Access® Savings Example

      Dental Service Average Cost* Average Cost with Aetna
      Dental Access*
      YOU SAVE
      Periodic Oral Exam $63 $32 $31
      Comprehensive Oral Exam $99 $47 $52
      X-Ray, Intraoral – Complete Series Including Bitewing $154 $81 $73
      X-Ray, Bitewings – Four Films $73 $39 $34
      X-Ray Panoramic Film $132 $71 $61
      Cleaning (Prophylaxis) – Adult $116 $64 $52
      Cleaning (Prophylaxis) – Child $84 $47 $37
      Sealant Per Tooth $67 $34 $33
      Filling – 1 Surface Resin (White) Filling, Front (Anterior) Tooth $186 $96 $90
      Crown – Porcelain Fused to High Noble Metal (i.e. gold) $1,189 $808 $381
      Restorative Crown – Porcelain Fused to Noble Metal $1,162 $764 $398
      Root Canal Front Tooth (Anterior) Excluding Final Restoration $826 $495 $331
      Root Canal Premolar Tooth (Bicuspid), Excluding Final Restoration $925 $598 $327
      Root Canal Molar, Excluding Final Restoration $1,139 $809 $330
      Osseous Surgery, Four Or More Contiguous Teeth – Modifies Bony Support of Teeth $1,147 $779 $368
      Scaling/Root Planing Four or More Contiguous Teeth $254 $156 $98
      Periodontal Maintenance For Patients Who Have Been Previously Treated For Periodontal Disease. $156 $86 $70
      Complete Upper Denture (Maxillary) $1,363 $976 $387
      *Actual costs and savings may vary by provider, service and geographic location. We use the average of negotiated fees from participating providers to determine the average costs, as shown on the chart. The select regional average cost represents the average fees for the procedures listed above in Los Angeles, Orlando, Chicago and New York City, as displayed in the cost of care tool as of 3/20/2015.
  • Vision

    • FAQs

      Q. What is the vision benefit? Does it include eye exams? Does it include contact lenses?
      A. The vision benefit offers 30% to 60% discounts on eyewear and eye care at more than 20,000 vision providers throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, Visionworks and JCPenney, as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.

      On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 20% to 40% discount.

      Q. Is Coast to Coast Vision™ (CTC) discount insurance?
      A. No. While an insured plan is available, CTC is a discount eyewear and eye care program. There is no paperwork. The participating retail optical locations will give the discount at the time of the purchase.

      Q. Can members use CTC if they already have vision insurance?
      A. Yes. In most cases CTC can be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

      Q. Is there a limit on the number of times the benefit can be used?
      A. There is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.

      Q. Does the CTC discount include family members?
      A. It includes the member, their spouse and all legal dependents.

      Q. What is included with CTC membership?
      A. Prescription glasses and contact lenses are discounted 30% to 60% in most cases. Eye exams are discounted 10% to 30% where available.

      Q. Why does the discount vary from 10% to 60%?
      A. Many variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.
      Example - a chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.

      Q. Can members receive the discount at any optical location?
      A. No. Members must go to an optical location that is contracted with Coast to Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.

      Q. What is a dispensing fee?
      A. The dispensing fee is the amount of money that is added to the provider's wholesale acquisition cost of materials. It is generally the only profit made by the provider on your purchase.

      Q. Is the eye exam discounted?
      A. Yes, at approximately 4,000 of our 20,000 vision providers nationwide. Our member service representatives can tell you which locations discount eye exams in your area.

      Q. What do I do when I get to the location to get my discount?
      A. All you need to do to receive your discount is show the provider your membership card and tell them you are with Coast to Coast Vision. It is very important that you mention Coast to Coast Vision Network to ensure a discount at the time of purchase.

      Q. Do I get the discount if the store is running a sale?
      A. The location will not combine our contracted discount with the sale price. However, in most cases, the Coast To Coast Vision price will be better than the sale price.

      Q. Do the retail locations mark up the merchandise to give me the discount?
      A. No, you receive the discount because CTC brings the buying power of millions of members to the optical retailers participating with us.

      Q. How do I get my eye doctor or optician on the Coast To Coast Vision network?
      A. If you wish to refer your doctor to the CTC network, just give us their name, address and phone number and we will contact them about becoming a provider. If your practitioner does not wish to join the plan, you can still use him/her for your eye exam. Simply take your prescription to one of our participating providers to receive your discount on glasses or contact lenses.

      Q. How can I be guaranteed the greatest savings on contact lenses for me and for my husband?
      A. Although members receive a 10% to 20% discount when purchasing replacement contact lenses at participating optical centers, the greatest savings and selection for contact lenses is often offered through the mail order program. Replacement contact lenses are discounted at 20% to 40% below retail.

      Q. Can I purchase disposable contact lenses at a discount through a participating optical center?
      A. No. Disposable lenses are generally priced as "loss leaders" at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.

      Q. What if my contact lenses are destroyed while I'm on vacation?
      A. Simply call the toll-free number on the back of your membership card. The patient registration keeps your prescription on file until it expires and we can send your replacements overnight to you almost anywhere in the world.

      Q. What is LASIK?
      A. LASIK (Laser-Assisted In Situ Keratomileusis) is an outpatient treatment that uses an Excimer Laser (cool beam of light) to gently reshape the front surface of the eye (the cornea). Reshaping the cornea redirects the light angle as it enters the eye to refocus correctly on the retina. This allows images to be more sharply focused. Vision recovery is rapid, and there is little or no post-operative pain. With refractive procedures, your dependence upon glasses and contact lenses should diminish significantly.

      Q. Can LASIK be done if I have astigmatism?
      A. Yes, the LASIK procedure has been approved to effectively treat astigmatism as well as myopia (nearsightedness) and hyperopia (farsightedness).


  • Doctors Online

    • Doctors Online powered by eDocAmerica FAQ

      What services are included?

      You can email board-certified physicians, psychologists, pharmacists, dentists, dietitians, fitness trainers, alternative medicine doctors, and eye doctors for help with treatment options, behavioral health questions, nutrition, fitness and more.

      Are there any services Doctors Online does not provide?   

      Emergency issues and prescribing medications are excluded.

      Am I charged for each new question?

      No. You can use this benefit as often as needed.

      Will the medical information I share remain confidential?

      Yes. Health records are kept private and protected.


  • Lab Testing

    • Lab Testing FAQ

      I feel healthy, so why should I get tested?
      A serious medical condition such as heart disease, prostate cancer, or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be monitored.

      Will this test be paid for by insurance?
      This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself. There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.

      Do I need to see my health care provider to get tested?
      Direct access testing allows greater participation in one's own health care. Your health care provider can refer you to one of the participating lab facilities, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any test recommendations. Participating lab facilities are CLIA-certified and regulated by appropriate governmental agencies.

      What is the testing procedure?
      First you order your test online, through chat, or by telephone. Next, print your requisition form which you must have when you go to the Patient Service Center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.

      *When you go to the lab to have your blood drawn, take the requisition form and your photo ID. If you bring a requisition to a lab OTHER than the one provided through this service, you will receive a bill from that lab for which you will be responsible. Bring NO other requisition forms. If you go to another lab that is not included in the list of participating Patient Service Centers, you will be responsible for the bill from that lab

      What is a patient service center?
      Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities used by health care providers.

      Do I need an appointment?
      An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation, and whether or not an appointment is required.

      Will I be able to understand the results?
      For assistance in better understanding lab tests and results, please contact your health care provider.

      When will I receive the results?
      Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.

      Will my health care provider receive a copy of my results?
      Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your health care provider only with a signed HIPAA release form giving us the authorization to do so.


  • MRI & CT Scans

    • Diagnostic Imaging

      How do I use this benefit?
      Visit the mobile app and web portal to access Diagnostic Imaging. Visit the websites for additional information, then call to schedule an appointment for imaging services. Mention code MEMBERPERKS to receive your additional discount.

      For the colorectal cancer screening kits:
      Visit coloncancerscreeningkit.com to order your kit. Enter coupon code MEMBERPERKS to receive your additional discount.

      Can my family use this benefit?
      All immediate family, including spouse and legal dependents, can use this benefit.

      How many times per year can I use this benefit?
      You can use this benefit as often as needed.


  • Pharmacy

    • FAQ

      How do I find participating pharmacies and compare prices?
      Tap Check Prices or call 800.800.7616 Monday to Friday, 7:00 a.m. to 7:00 p.m., and Saturday from 8:00 a.m. to 5:00 p.m. CST to find participating pharmacies and compare prices.

      Will I always get a discount when I use my membership card?

      Not necessarily. Each pharmacy determines their own retail pricing.

      What if the pharmacy doesn't recognize the card's name?

      Always make inquiries in person and be sure to bring your card with you. If the pharmacy still has questions, have them call the Pharmacist Help Desk number on the back of your membership card.

      Is this a co-pay insurance card?

      No. This membership is a discount card offering reduced prices. You are responsible to pay the pharmacy 100% of the discounted price.

      What types of prescription drugs for pets can I find through New Benefits Rx?

      Currently, New Benefits Rx can be used to purchase many human medications prescribed to pets, such as antibiotics, antidepressants, and drugs to treat diabetes and asthma. It cannot be used to purchase medications that are prescribed exclusively for animals, such as certain types of parasiticides or vaccines.

      Where can I use New Benefits Rx for pet medications?

      New Benefits Rx for pet prescriptions is just like the human discount program and can be used at more than 60,000 participating retail pharmacies that fill prescriptions for pets. Easily search for participating pharmacies and pick the one closest to you.


  • Vitamins

    • Vitamins FAQ

      Can I use this benefit at any retail location?
      The benefit is only available online.

      What are the advantages of using this benefit as opposed to shopping for vitamins at my local retailer?
      You can choose from top name brands and over 25,000 products from the convenience of your home or office. eVitamins also boasts the lowest prices in the market, with savings up to 75% off typical costs of wellness products.

      Aside from vitamins, what other products are discounted?
      In addition to vitamins, you will find discounts on herbs, supplements, whole foods, baby care, bodybuilding, pet supplies, skincare, and more.


  • Hearing Aids

    • Hearing FAQ

      Q. How many times per year can I use my Retail Hearing Care by Connect Hearing discount?
      A. There is no limit on the number of times you may use your discount card for any benefit.

      Q. Will my spouse use the same membership card for Retail Hearing Care?
      A. Yes. Your membership includes your spouse and legal dependents.

      Q. Is the Retail Hearing Care discount the same at all participating locations?
      A. Over 3,000 Connect Hearing locations nationwide offer a 35% discount and a free hearing screening.

      Q. Does Retail Hearing Care offer more than one brand of hearing aids?
      A. Yes. Connect Hearing offers six different brands of hearing aids.

      Q: Can I use my HSA to purchase?
      A: Yes! Hearing Assist hearing aids are a qualified purchase through Flexible Spending & Health Savings Accounts.

      Q: Does the Home Delivery Hearing Aids discount only work on the initial purchase?
      A: No! You can apply the discount to every device purchase, not just the first one.



  • Chiropractic

    • UHS Chiropractic™ FAQ

      What is the chiropractic benefit?
      UHS Chiropractic™ provides services at discounted rates from a choice of over 3,000 participating Doctors of Chiropractic.

      How much can I expect to save?
      Members of UHS will receive a free initial consultation, as well as 50% savings on diagnostic procedures and X-rays performed on-site, and 30% savings on treatments and most other services.

      Who needs chiropractic care?
      Everyone can benefit from modern, safe, effective, and painless chiropractic care.

      How do I receive my discount when I go for treatment? Must I file a claim?
      All you need to do to receive your discount is show the provider your membership card and tell them you are with UHS Chiropractic™.  To ensure you receive a discount, it is very important that you mention UHS when you make your appointment and at the time of service. Since this is a non-insured plan, there are no claim forms or reimbursement procedure.  The discount is always applied at the time of purchase.

      Can I receive a discount at any chiropractor's office?
      No. You must go to a location that is contracted with UHS Chiropractic™ in order to receive your discount.  Members can call our toll-free number located on the back of their card or search for providers above.

      How do I nominate my chiropractor for this program?
      Recommend a Provider through the mobile app, online member portal or by calling Member Support. Submit the provider’s information, and UHS Chiropractic will contact the provider about joining the network.

      Is there a limit on how many times I may use my card?
      There is no limit on the number of times you and your family may take advantage of the savings provided by the UHS Chiropractic™ benefit throughout the year.

      Is there a consultation fee?
      The initial consultation is free!

      May I use this card in conjunction with my insurance?
      Yes. In fact, after you pay the discounted amount at the point of service, you may then file the claim with your insurance.


  • Diabetic Supplies

    • Diabetic Supplies FAQ

      What discounts do I get on my diabetic supplies?
      Save 10% to 50% on diabetic supplies. 

      Is a prescription required?
      No, a prescription is not required for over-the-counter (OTC) diabetic supplies.

      What is the Annual Testing Program?
      Signing up for the Annual Testing Program gives you greater savings on your diabetic supplies with automatic, quarterly shipping. Choose your program based on how many times a day you test. You can also just purchase supplies as needed.

      Can I order supplies by phone?
      Yes, call the Rx Valet Customer Care Team Monday to Friday 7:00 am to 7:00 pm or Saturday 8:00 am to 1:00 pm.


  • Health Wealth Connection

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  • Alternative Medicine

    • Alternative Medicine FAQ

      What is Alternative Medicine?
      Alternative Medicine is any one of a variety of systems used for healing or treating disease (as acupuncture, homeopathy, or herbal medicine) not included in the traditional medical curricula taught in the U.S.

      Why is Alternative Medicine needed?
      More and more patients are finding that alternative medicine has a great deal to offer, especially for treating chronic conditions with which Western Medicine has little success. The vast majority of patients do not see conventional and unconventional therapies as an either/or proposition. Rather, they seek to make informed, personal choices about how to integrate both.

      What kind of problems does Alternative Medicine deal with?
      Alternative Medicine has been used to treat a vast array of both physical and emotional ailments, from back problems, anxiety, headaches, and chronic pain to cancer or tumors.

      How much can I save with this benefit?
      The exact amount you save depends on the provider you choose.  Network providers offer discounts from 10% to 30% off of their standard rates.  After you choose a provider, it is recommended that you call the provider’s office to learn what discounts are offered.

      Is there a limit on how many times I may use the Alternative Medicine benefit per year?
      No.  You and your legal dependents may use this benefit as often as you wish.

      Can I go to any Alternative Medicine provider to receive a discount?
      To receive a discount on services, you must go to a participating provider.


  • Retail Health Clinics

  • Durable Medical Equipment

    • Durable Medical Equipment FAQ

      How do I check my order status?
      Check your order status online or by calling Monday, 7:00 am to 8:00 pm and Tuesday to Friday, 7:00 a.m. to 7:00 p.m. CST. Online, you will need to enter your order number and zip code.

      How do I return an item?
      Request a return online. You will need to enter your order number and zip code in the provided form. If you placed an order by phone, you can call to request the return.

      What is Allegro’s return policy?
      If you need to return or exchange the item, please contact Allegro within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some products are offered with free shipping, so please note if you return a product that has free shipping, the actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.


  • Counseling Services

    • FAQ

      Does Counseling Services provide long-term counseling?
      No. Counseling Services provides short-term counseling only.

      Will I be charged when using Counseling Services?
      No. All included sessions are free of charge.

      How many sessions are included?
      Counseling Services provides you and each of your legal dependents with up to six phone sessions per issue, per year.

      Can dependents of all ages use Counseling Services?
      Counseling Services may only be used by dependents aged 14 and above.

      How long are the sessions?
      The average length of each phone session is 45-50 minutes.

      Will I speak with a qualified counselor?
      Yes. Counseling Services provides you with access to experienced, master’s degree-level, professional counselors.

      Can this service assist someone in crisis?
      Counseling Services is designed to provide problem assessment, education, information, and assistance with initial crisis management.

      What if I need help beyond the scope of Counseling Services?
      If needed, counselors will refer you to the right resources for your problem. The cost of these services are not included in this benefit.

      Is this service confidential?
      Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling Services will share information with the required parties.


  • Long Term Elder Care

    • Long Term Elder Care FAQ

      Q. What is the Long Term Elder Care benefit?
      A. This benefit is a one-stop resource for those who are concerned about or actively caring for an aging parent or family member. Eldercare experts answer your questions, identify issues and arrange help for you and your family’s needs. You can also access eldercare information, personalized planning tools and other resources online.

      Q. What does this benefit offer?
      A. Long Term Elder Care gives you:

      • Eldercare Information and Referral—Eldercare experts are available 7:00 am to 6:00 pm Central time to help with eldercare concerns, answer long-term care questions and find local care
      • Discount home health and long-term network—You can save an average of 1% to 15% at thousands of home health agencies and assisted living facilities nationwide
      • Eldercare website—Access skill sheets, research conditions, find caregiver advice and an information library with assessments, tools and resources


  • Global Travel Assistance

    • Global Travel Assistance FAQ

      How do I access the Global Travel Assistance Service?
      Call the local or toll-free number on the back of your membership card and the My Benefits Work app and portal. 

      When can I use the service?
      Global Travel Assistance will help with any type of illness or injury, regardless of the severity, anytime you are traveling 100 miles or more from home.

      Can my family members use Global Travel Assistance?
      This service is available to you and your loved ones but does not cover those 81 and older unless referred to and agreed to by Global Travel Assistance before the person departs on their journey.

      Are there any times Global Travel Assistance cannot help?
      Global Travel Assistance cannot help you if you’re traveling against the advice of a physician, traveling to a country that is not deemed safe for travel, or need assistance related to a natural disaster.

      How does Global Travel Assistance help find medical care?
      When requested, Global Travel Assistance will provide referrals to pharmacies and medical, dental, and behavioral health professionals in the given geographic area. When possible, referrals will have Western-style medical facilities and English-speaking healthcare professionals.

      Does Global Travel Assistance require that I go to certain hospitals, doctors, or clinics?
      You should contact Global Travel Assistance before choosing a hospital so that we can refer you to facilities that we have previously worked with. If you go to other providers, we cannot be certain of the level of treatment. However, Global Travel Assistance will provide the same services regardless of where you are treated.

      What happens in the event I am hospitalized?
      Notify Global Travel Assistance as soon as possible. They will then monitor your care and work through the details of foreign hospitalizations. They will promptly speak with the treating doctor to assess your condition, treatment plans, and whether or not an evacuation is necessary. Global Travel Assistance will provide medical updates to anyone listed on your medical release as needed. Also, they will coordinate all insurance verifications and admission details.

      What if the local facilities are not able to provide treatment?
      If the treating medical facility is deemed inadequate, Global Travel Assistance will arrange and coordinate transportation to the nearest hospital where appropriate medical care is available.

      Once I am released from the hospital, do the services end?
      Global Travel Assistance helps you until you have returned home or have received final treatment.


  • Worklife Services

    • Worklife Services FAQ

      If I can’t find help online, how do I speak with a counselor?
      Call to explain your situation to an experienced representative who will identify possible solutions and locate providers. A referral packet is sent to you with providers who meet your needs and their availability, with educational materials to assist you with your decision. The representative will follow up to answer any additional questions and provide more referrals if needed.

      What types of assistance can Worklife Services provide?

      • Locating an in-home childcare provider
      • Finding care for a child or adult with a debilitating disease
      • Finding an after-school program or summer camp for a child in elementary school
      • Emergency preparedness and natural disaster recovery
      • Resources for saving money on everyday items
      • Self-improvement, from boosting self-esteem to improving time management
      • Mental and behavioral health assistance including stress and depression resource centers
      • Workplace issues that impact productivity and organizational goals
      • Making transportation arrangements for a disabled relative
      • Understanding what Medicare, Medicaid or private insurance covers for an elderly relative’s care and identifying programs that are available at little or no cost
      • Understanding the costs of various living arrangements if an elder adult can no longer live independently at home