“64% of U.S. adults are willing to have doctor visits via video telehealth.” Harris Poll, 2015.
“Employers could save more than $6 billion a year in healthcare costs by offering telehealth to employees.” Towers Watson, 2015.
“One in five insured Americans, or approximately 44 million people, have avoided visiting a doctor for a general health concern within the past 12 months because of cost concerns.” Harris Poll commissioned by SCIO Health Analytics, 2015.
“Sixty-three percent of the 450 major U.S. employers surveyed plan to take more aggressive steps to improve their employees’ health and productivity, targeting the root of the issue: the interactions between doctors and patients.” Hewitt, 2013
“Thirty-three percent of Americans have difficulty getting timely appointments for routine care.” Teladoc, 2013
“Seventy-three percent have difficulty making timely doctors’ appointments, getting phone advice, or receiving after-hours care.” Teladoc, 2013
“Seventy-two percent of ED and physician visits are for common illnesses that Teladoc is able to treat for a fraction of the cost.” American Medical Association, 2013
“A third of U.S. workers refuse to stay home when they suspect or know they are sick.” Proctor & Gamble Survey, 2014
“Presenteeism has various deleterious effects. People are being paid to work when they’re really not up to it. They’re often not doing good work, which must be redone or, worse, erodes the company’s reputation. And, of course, they’re exposing others to an illness when they’re showing up with something contagious, like the flu.” Benefitspro, 2015
“Among patients who have not used a telemedicine service, 75 percent express interest in using one in lieu of an in-person medical visit.” Patient Interest in Adopting Telemedicine IndustryView, 2015
“Only 16 percent of patients would prefer to seek care for a minor ailment at an emergency room (ER) if they also had access to telemedical services.” Patient Interest in Adopting Telemedicine IndustryView, 2015
94% of patients are somewhat interested in using telemedicine. Patient Interest in Adopting Telemedicine IndustryView, 2015
“60 percent of millennials are interested in using telehealth options (e.g., video chat with a doctor) so they don’t have to come into the office for an appointment.” State of Connected Patient report, 2015.
“71 percent of millennials would be interested in a doctor/provider giving them a mobile app on their smartphone/tablet to actively manage their well-being for preventative care, review health records, schedule appointments.” State of Connected Patient report, 2015.
“63 percent of millennials would be interested in proactively providing their health data from WiFi/wearable devices to their doctor/provider so they can monitor their well-being.” State of Connected Patient report, 2015.
“74 percent of millennials value the ability to book online appointments/ pay bills when selecting a doctor.” State of Connected Patient report, 2015.
“73 percent of millennials are interested in their doctors using mobile devices during appointments to share information.” State of Connected Patient report, 2015.
How many times can I use the Dental benefit?
There is no limit to the amount of times this benefit can be used.
What if my dentist is not a participating provider?
Recommend a Provider through the app, online or by calling Member Support. Submit the provider’s information, and Aetna will contact the provider about joining the network.
|Dental Service||Average Cost*||Average Cost with Aetna
|Periodic Oral Exam||$63||$32||$31|
|Comprehensive Oral Exam||$99||$47||$52|
|X-Ray, Intraoral – Complete Series Including Bitewing||$154||$81||$73|
|X-Ray, Bitewings – Four Films||$73||$39||$34|
|X-Ray Panoramic Film||$132||$71||$61|
|Cleaning (Prophylaxis) – Adult||$116||$64||$52|
|Cleaning (Prophylaxis) – Child||$84||$47||$37|
|Sealant Per Tooth||$67||$34||$33|
|Filling – 1 Surface Resin (White) Filling, Front (Anterior) Tooth||$186||$96||$90|
|Crown – Porcelain Fused to High Noble Metal (i.e. gold)||$1,189||$808||$381|
|Restorative Crown – Porcelain Fused to Noble Metal||$1,162||$764||$398|
|Root Canal Front Tooth (Anterior) Excluding Final Restoration||$826||$495||$331|
|Root Canal Premolar Tooth (Bicuspid), Excluding Final Restoration||$925||$598||$327|
|Root Canal Molar, Excluding Final Restoration||$1,139||$809||$330|
|Osseous Surgery, Four Or More Contiguous Teeth – Modifies Bony Support of Teeth||$1,147||$779||$368|
|Scaling/Root Planing Four or More Contiguous Teeth||$254||$156||$98|
|Periodontal Maintenance For Patients Who Have Been Previously Treated For Periodontal Disease.||$156||$86||$70|
|Complete Upper Denture (Maxillary)||$1,363||$976||$387|
|*Actual costs and savings may vary by provider, service and geographic location. We use the average of negotiated fees from participating providers to determine the average costs, as shown on the chart. The select regional average cost represents the average fees for the procedures listed above in Los Angeles, Orlando, Chicago and New York City, as displayed in the cost of care tool as of 3/20/2015.|
Q. What is the vision benefit? Does it include eye exams? Does it include contact lenses?
A. The vision benefit offers 30% to 60% discounts on eyewear and eye care at more than 20,000 vision providers throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, Visionworks and JCPenney, as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.
On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 20% to 40% discount.
Q. Is Coast to Coast Vision™ (CTC) discount insurance?
A. No. While an insured plan is available, CTC is a discount eyewear and eye care program. There is no paperwork. The participating retail optical locations will give the discount at the time of the purchase.
Q. Can members use CTC if they already have vision insurance?
A. Yes. In most cases CTC can be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.
Q. Is there a limit on the number of times the benefit can be used?
A. There is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.
Q. Does the CTC discount include family members?
A. It includes the member, their spouse and all legal dependents.
Q. What is included with CTC membership?
A. Prescription glasses and contact lenses are discounted 30% to 60% in most cases. Eye exams are discounted 10% to 30% where available.
Q. Why does the discount vary from 10% to 60%?
A. Many variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.
Example - a chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.
Q. Can members receive the discount at any optical location?
A. No. Members must go to an optical location that is contracted with Coast to Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.
Q. What is a dispensing fee?
A. The dispensing fee is the amount of money that is added to the provider's wholesale acquisition cost of materials. It is generally the only profit made by the provider on your purchase.
Q. Is the eye exam discounted?
A. Yes, at approximately 4,000 of our 20,000 vision providers nationwide. Our member service representatives can tell you which locations discount eye exams in your area.
Q. What do I do when I get to the location to get my discount?
A. All you need to do to receive your discount is show the provider your membership card and tell them you are with Coast to Coast Vision. It is very important that you mention Coast to Coast Vision Network to ensure a discount at the time of purchase.
Q. Do I get the discount if the store is running a sale?
A. The location will not combine our contracted discount with the sale price. However, in most cases, the Coast To Coast Vision price will be better than the sale price.
Q. Do the retail locations mark up the merchandise to give me the discount?
A. No, you receive the discount because CTC brings the buying power of millions of members to the optical retailers participating with us.
Q. How do I get my eye doctor or optician on the Coast To Coast Vision network?
A. If you wish to refer your doctor to the CTC network, just give us their name, address and phone number and we will contact them about becoming a provider. If your practitioner does not wish to join the plan, you can still use him/her for your eye exam. Simply take your prescription to one of our participating providers to receive your discount on glasses or contact lenses.
Q. How can I be guaranteed the greatest savings on contact lenses for me and for my husband?
A. Although members receive a 10% to 20% discount when purchasing replacement contact lenses at participating optical centers, the greatest savings and selection for contact lenses is often offered through the mail order program. Replacement contact lenses are discounted at 20% to 40% below retail.
Q. Can I purchase disposable contact lenses at a discount through a participating optical center?
A. No. Disposable lenses are generally priced as "loss leaders" at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.
Q. What if my contact lenses are destroyed while I'm on vacation?
A. Simply call the toll-free number on the back of your membership card. The patient registration keeps your prescription on file until it expires and we can send your replacements overnight to you almost anywhere in the world.
Q. What is LASIK?
A. LASIK (Laser-Assisted In Situ Keratomileusis) is an outpatient treatment that uses an Excimer Laser (cool beam of light) to gently reshape the front surface of the eye (the cornea). Reshaping the cornea redirects the light angle as it enters the eye to refocus correctly on the retina. This allows images to be more sharply focused. Vision recovery is rapid, and there is little or no post-operative pain. With refractive procedures, your dependence upon glasses and contact lenses should diminish significantly.
Q. Can LASIK be done if I have astigmatism?
A. Yes, the LASIK procedure has been approved to effectively treat astigmatism as well as myopia (nearsightedness) and hyperopia (farsightedness).
What services are included?
You can email board-certified physicians, psychologists, pharmacists, dentists, dietitians, fitness trainers, alternative medicine doctors, and eye doctors for help with treatment options, behavioral health questions, nutrition, fitness and more.
Are there any services Doctors Online does not provide?
Emergency issues and prescribing medications are excluded.
Am I charged for each new question?
No. You can use this benefit as often as needed.
Yes. Health records are kept private and protected.
Can I use this benefit at any retail location?
The benefit is only available online.
What are the advantages of using this benefit as opposed to shopping for vitamins at my local retailer?
You can choose from top name brands and over 25,000 products from the convenience of your home or office. eVitamins also boasts the lowest prices in the market, with savings up to 75% off typical costs of wellness products.
Aside from vitamins, what other products are discounted?
In addition to vitamins, you will find discounts on herbs, supplements, whole foods, baby care, bodybuilding, pet supplies, skincare, and more.
What is the chiropractic benefit?
UHS Chiropractic™ provides services at discounted rates from a choice of over 3,000 participating Doctors of Chiropractic.
How much can I expect to save?
Members of UHS will receive a free initial consultation, as well as 50% savings on diagnostic procedures and X-rays performed on-site, and 30% savings on treatments and most other services.
Who needs chiropractic care?
Everyone can benefit from modern, safe, effective, and painless chiropractic care.
How do I receive my discount when I go for treatment? Must I file a claim?
All you need to do to receive your discount is show the provider your membership card and tell them you are with UHS Chiropractic™. To ensure you receive a discount, it is very important that you mention UHS when you make your appointment and at the time of service. Since this is a non-insured plan, there are no claim forms or reimbursement procedure. The discount is always applied at the time of purchase.
Can I receive a discount at any chiropractor's office?
No. You must go to a location that is contracted with UHS Chiropractic™ in order to receive your discount. Members can call our toll-free number located on the back of their card or search for providers above.
How do I nominate my chiropractor for this program?
Recommend a Provider through the mobile app, online member portal or by calling Member Support. Submit the provider’s information, and UHS Chiropractic will contact the provider about joining the network.
Is there a limit on how many times I may use my card?
There is no limit on the number of times you and your family may take advantage of the savings provided by the UHS Chiropractic™ benefit throughout the year.
Is there a consultation fee?
The initial consultation is free!
May I use this card in conjunction with my insurance?
Yes. In fact, after you pay the discounted amount at the point of service, you may then file the claim with your insurance.
What discounts do I get on my diabetic supplies?
Save 10% to 50% on diabetic supplies.
Is a prescription required?
No, a prescription is not required for over-the-counter (OTC) diabetic supplies.
What is the Annual Testing Program?
Signing up for the Annual Testing Program gives you greater savings on your diabetic supplies with automatic, quarterly shipping. Choose your program based on how many times a day you test. You can also just purchase supplies as needed.
Can I order supplies by phone?
Yes, call the Rx Valet Customer Care Team Monday to Friday 7:00 am to 7:00 pm or Saturday 8:00 am to 1:00 pm.
What is Alternative Medicine?
Alternative Medicine is any one of a variety of systems used for healing or treating disease (as acupuncture, homeopathy, or herbal medicine) not included in the traditional medical curricula taught in the U.S.
Why is Alternative Medicine needed?
More and more patients are finding that alternative medicine has a great deal to offer, especially for treating chronic conditions with which Western Medicine has little success. The vast majority of patients do not see conventional and unconventional therapies as an either/or proposition. Rather, they seek to make informed, personal choices about how to integrate both.
What kind of problems does Alternative Medicine deal with?
Alternative Medicine has been used to treat a vast array of both physical and emotional ailments, from back problems, anxiety, headaches, and chronic pain to cancer or tumors.
How much can I save with this benefit?
The exact amount you save depends on the provider you choose. Network providers offer discounts from 10% to 30% off of their standard rates. After you choose a provider, it is recommended that you call the provider’s office to learn what discounts are offered.
Is there a limit on how many times I may use the Alternative Medicine benefit per year?
No. You and your legal dependents may use this benefit as often as you wish.
Can I go to any Alternative Medicine provider to receive a discount?
To receive a discount on services, you must go to a participating provider.
How do I check my order status?
Check your order status online or by calling Monday, 7:00 am to 8:00 pm and Tuesday to Friday, 7:00 a.m. to 7:00 p.m. CST. Online, you will need to enter your order number and zip code.
How do I return an item?
Request a return online. You will need to enter your order number and zip code in the provided form. If you placed an order by phone, you can call to request the return.
What is Allegro’s return policy?
If you need to return or exchange the item, please contact Allegro within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some products are offered with free shipping, so please note if you return a product that has free shipping, the actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.
Q. What is the Long Term Elder Care benefit?
A. This benefit is a one-stop resource for those who are concerned about or actively caring for an aging parent or family member. Eldercare experts answer your questions, identify issues and arrange help for you and your family’s needs. You can also access eldercare information, personalized planning tools and other resources online.
Q. What does this benefit offer?
A. Long Term Elder Care gives you:
Q. How do I access the Global Travel Assistance Service?
A. Call the local or toll-free number on the back of your membership card and the My Benefits Work app and portal.
Q. When can I use the service?
A. Global Travel Assistance will help with any type of illness or injury, regardless of the severity, anytime you are traveling 100 miles or more from home.
Q. Are there any times Global Travel Assistance cannot help?
A. Global Travel Assistance cannot help you if you’re traveling against the advice of a physician, traveling to a country that is not deemed safe for travel, or need assistance related to a natural disaster.
Q. How does Global Travel Assistance help find medical care?
A. When requested, Global Travel Assistance will provide referrals to pharmacies and medical, dental, and behavioral health professionals in the given geographic area. When possible, referrals will have western style medical facilities and English-speaking healthcare professionals.
Q. Does Global Travel Assistance require that I go to certain hospitals, doctors, or clinics?
A. You should contact Global Travel Assistance before choosing a hospital so that we can refer you to facilities that we have previously worked with. If you go to other providers, we cannot be certain of the level of treatment. However, Global Travel Assistance will provide the same services regardless of where you are treated.
Q. What happens in the event I am hospitalized?
A. Notify Global Travel Assistance as soon as possible. They will then monitor your care and work through the details of foreign hospitalizations. They will promptly speak with the treating doctor to assess your condition, treatment plans, and whether or not an evacuation is necessary. Global Travel Assistance will provide medical updates to anyone listed on your medical release as needed. Also, they will coordinate all insurance verifications and admission details.
Q. What if the local facilities are not able to provide treatment?
A. If the treating medical facility is deemed inadequate, Global Travel Assistance will arrange and coordinate transportation to the nearest hospital where appropriate medical care is available.
Q. Once I am released from the hospital, do the services end?
A. Global Travel Assistance helps you until you have returned home or have received final treatment.
If I can’t find help online, how do I speak with a counselor?
Call to explain your situation to an experienced representative who will identify possible solutions and locate providers. A referral packet is sent to you with providers who meet your needs and their availability, with educational materials to assist you with your decision. The representative will follow up to answer any additional questions and provide more referrals if needed.
What types of assistance can Worklife Services provide?