Why Choose Us?


  • Teladoc

    • FAQ

      Do I talk to “real doctors”?
      Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

      What are some of the common conditions Teladoc treats?
      Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.

      Can Teladoc handle my emergency situations?
      Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

      Can I speak with a specialist?
      You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.

      Can I request a particular doctor?
      You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.

      Can I get a prescription?
      Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

      View the current list of DEA controlled substances »

      Where do the prescription drugs come from?
      Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.

      Is my electronic health record kept private?
      Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

      Can I be turned down for a pre-existing condition?

      We do not turn patients away because of pre-existing conditions.

      Can I call Teladoc outside of the United States?
      You can request a Teladoc visit from anywhere in the U.S. You will speak with a doctor licensed in your home state. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of visit.

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      Teladoc Statistics

      “64% of U.S. adults are willing to have doctor visits via video telehealth.” Harris Poll, 2015.

      “Employers could save more than $6 billion a year in healthcare costs by offering telehealth to employees.” Towers Watson, 2015.

      “One in five insured Americans, or approximately 44 million people, have avoided visiting a doctor for a general health concern within the past 12 months because of cost concerns.” Harris Poll commissioned by SCIO Health Analytics, 2015.
      “Sixty-three percent of the 450 major U.S. employers surveyed plan to take more aggressive steps to improve their employees’ health and productivity, targeting the root of the issue: the interactions between doctors and patients.” Hewitt, 2013

      “Thirty-three percent of Americans have difficulty getting timely appointments for routine care.” Teladoc, 2013

      “Seventy-three percent have difficulty making timely doctors’ appointments, getting phone advice, or receiving after-hours care.” Teladoc, 2013

      “Seventy-two percent of ED and physician visits are for common illnesses that Teladoc is able to treat for a fraction of the cost.” American Medical Association, 2013

      “A third of U.S. workers refuse to stay home when they suspect or know they are sick.” Proctor & Gamble Survey, 2014

      “Presenteeism has various deleterious effects. People are being paid to work when they’re really not up to it. They’re often not doing good work, which must be redone or, worse, erodes the company’s reputation. And, of course, they’re exposing others to an illness when they’re showing up with something contagious, like the flu.” Benefitspro, 2015

      “Among patients who have not used a telemedicine service, 75 percent express interest in using one in lieu of an in-person medical visit.” Patient Interest in Adopting Telemedicine IndustryView, 2015

      “Only 16 percent of patients would prefer to seek care for a minor ailment at an emergency room (ER) if they also had access to telemedical services.” Patient Interest in Adopting Telemedicine IndustryView, 2015

      94% of patients are somewhat interested in using telemedicine. Patient Interest in Adopting Telemedicine IndustryView, 2015

      “60 percent of millennials are interested in using telehealth options (e.g., video chat with a doctor) so they don’t have to come into the office for an appointment.” State of Connected Patient report, 2015.

      “71 percent of millennials would be interested in a doctor/provider giving them a mobile app on their smartphone/tablet to actively manage their well-being for preventative care, review health records, schedule appointments.” State of Connected Patient report, 2015.

      “63 percent of millennials would be interested in proactively providing their health data from WiFi/wearable devices to their doctor/provider so they can monitor their well-being.” State of Connected Patient report, 2015.

      “74 percent of millennials value the ability to book online appointments/ pay bills when selecting a doctor.” State of Connected Patient report, 2015.

      “73 percent of millennials are interested in their doctors using mobile devices during appointments to share information.” State of Connected Patient report, 2015.

  • Dental

    • Dental powered by Aetna Dental Access® FAQ

      Q. How does the dental plan work?
      A.
      Participating dental providers are listed in the membership fulfillment kit; members may also call the toll-free number located on the back of the membership card Monday through Friday, 7 a.m. to 7 p.m. and Saturday, 8 a.m. to 5 p.m. Central Time. When calling to schedule an appointment the member should identify him/herself as a member of the Aetna Dental Access® program. To receive the discount the member must present the membership card and pay the total discounted bill at the time of service.

      Q. Is there a limit to the number of times the card can be used?
      A.
      No. Members and their families may take advantage of the savings any time throughout the year. Members may also change dentists within the network whenever they choose.

      Q. May this discount be combined with dental insurance?
      A.
      In some cases, members may use both. If your insurance company allows you to submit claims after service, simply visit a participating dental provider, pay the discounted bill and submit the bill and claim to the insurance company. The net out-of-pocket cost will be lower because the insurance company would reimburse the member the percentage of the reduced bill as defined in their insured plan. If your insurance company does not allow the policyholder to submit claims, the discount dental can only be used for services not paid for by the insurance such as cosmetic dentistry or services after your annual maximum has been met.

      Q. Is there someone that can answer questions about the card and services offered?
      A.
      Yes. Simply call the toll-free number located on the back of the membership card Monday through Friday, between 7 a.m. and 7 p.m. Central and Saturday between 8 a.m. and 5 p.m. Central. A member services representative is standing by to answer any questions.

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      Aetna Dental Access® Savings Example

      Dental Service Average Cost* Average Cost with Aetna
      Dental Access*
      YOU SAVE
      Periodic Oral Exam $63 $32 $31
      Comprehensive Oral Exam $99 $47 $52
      X-Ray, Intraoral – Complete Series Including Bitewing $154 $81 $73
      X-Ray, Bitewings – Four Films $73 $39 $34
      X-Ray Panoramic Film $132 $71 $61
      Cleaning (Prophylaxis) – Adult $116 $64 $52
      Cleaning (Prophylaxis) – Child $84 $47 $37
      Sealant Per Tooth $67 $34 $33
      Filling – 1 Surface Resin (White) Filling, Front (Anterior) Tooth $186 $96 $90
      Crown – Porcelain Fused to High Noble Metal (i.e. gold) $1,189 $808 $381
      Restorative Crown – Porcelain Fused to Noble Metal $1,162 $764 $398
      Root Canal Front Tooth (Anterior) Excluding Final Restoration $826 $495 $331
      Root Canal Premolar Tooth (Bicuspid), Excluding Final Restoration $925 $598 $327
      Root Canal Molar, Excluding Final Restoration $1,139 $809 $330
      Osseous Surgery, Four Or More Contiguous Teeth – Modifies Bony Support of Teeth $1,147 $779 $368
      Scaling/Root Planing Four or More Contiguous Teeth $254 $156 $98
      Periodontal Maintenance For Patients Who Have Been Previously Treated For Periodontal Disease. $156 $86 $70
      Complete Upper Denture (Maxillary) $1,363 $976 $387
      *Actual costs and savings may vary by provider, service and geographic location. We use the average of negotiated fees from participating providers to determine the average costs, as shown on the chart. The select regional average cost represents the average fees for the procedures listed above in Los Angeles, Orlando, Chicago and New York City, as displayed in the cost of care tool as of 3/20/2015.
  • Vision

    • FAQs

      Q. What is the vision benefit? Does it include eye exams? Does it include contact lenses?
      A. The vision benefit offers 10% to 60% discounts on eyewear and eye care at more than 20,000 vision providers throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, Visionworks, JCPenney, and Sears as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.

      On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 10% to 40% discount.

      Q. Is Coast To Coast Vision (CTC) discount insurance?
      A. No. While an insured plan is available, CTC is a discount eyewear and eye care program. There is no paperwork. The participating retail optical locations will give the discount at the time of the purchase.

      Q. Can members use CTC if they already have vision insurance?
      A. Yes. In most cases CTC can be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

      Q. Is there a limit on the number of times the benefit can be used?
      A. There is no limit on the number of times the member or family member can take advantage of the savings provided by CTC.

      Q. Does the CTC discount include family members?
      A. It includes the member, their spouse and all legal dependents.

      Q. What is included with CTC membership?
      A. Prescription glasses and contact lenses are discounted 20% to 60% in most cases. Eye exams and surgery are discounted 10% to 30% where available.

      Q. Why does the discount vary from 10% to 60%?
      A. Many variables go into the calculation of the discount such as market demographics, location, hours of operation, one-hour service capability and level of retail mark-up.
      Example - a chain provider in a major metropolitan mall, open seven days a week, 10 hours a day with an on-site lab, will more than likely have a different mark-up than an independent practitioner in a rural community. However, members will pay almost exactly the same price for the exact same materials regardless of where the purchase is made. Only the percentage of discount off retail may vary.

      Q. Can members receive the discount at any optical location?
      A. No. Members must go to an optical location that is contracted with Coast To Coast Vision to receive a discount. Our providers include national, regional and local chains as well as thousands of independent professionals.

      Q. What is a dispensing fee?
      A. The dispensing fee is the amount of money that is added to the provider's wholesale acquisition cost of materials. It is generally the only profit made by the provider on your purchase.

      Q. Is the eye exam discounted?
      A. Yes, at approximately 4,000 of our 20,000 vision providers nationwide. Our member service representatives can tell you which locations discount eye exams in your area.

      Q. What do I do when I get to the location to get my discount?
      A. All you need to do to receive your discount is show the provider your membership card and tell them you are with Coast To Coast Vision. It is very important that you mention Coast To Coast Vision Network to ensure a discount at the time of purchase.

      Q. Do I get the discount if the store is running a sale?
      A. The location will not combine our contracted discount with the sale price. However, in most cases, the Coast To Coast price will be better than the sale price.

      Q. Do the retail locations mark up the merchandise to give me the discount?
      A. No, you receive the discount because CTC brings the buying power of over 10 million members to the optical retailers participating with us.

      Q. How do I get my eye doctor or optician on the Coast To Coast Vision network?
      A. If you wish to refer your doctor to the CTC network, just give us their name, address and phone number and we will contact them about becoming a provider. If your practitioner does not wish to join the plan, you can still use him/her for your eye exam. Simply take your prescription to one of our participating providers to receive your discount on glasses or contact lenses.

      Q. How can I be guaranteed the greatest savings on contact lenses for me and for my husband?
      A. Although members receive a 10% to 20% discount when purchasing replacement contact lenses at participating optical centers, the greatest savings and selection for contact lenses is often offered through the mail order program. Replacement contact lenses are discounted at 10% to 40% below retail.

      Q. Can I purchase disposable contact lenses at a discount through a participating optical center?
      A. No. Disposable lenses are generally priced as "loss leaders" at the retail stores. However, members can use the mail order contact lens program to receive discounts when ordering disposable lenses.

      Q. What if my contact lenses are destroyed while I'm on vacation?
      A. Simply call the toll-free number on the back of your membership card. The patient registration keeps your prescription on file until it expires and we can send your replacements overnight to you almost anywhere in the world.

      Q. What is LASIK?
      A. LASIK (Laser-Assisted In Situ Keratomileusis) is an outpatient treatment that uses an Excimer Laser (cool beam of light) to gently reshape the front surface of the eye (the cornea). Reshaping the cornea redirects the light angle as it enters the eye to refocus correctly on the retina. This allows images to be more sharply focused. Vision recovery is rapid, and there is little or no post-operative pain. With refractive procedures, your dependence upon glasses and contact lenses should diminish significantly.

      Q. Can LASIK be done if I have astigmatism?
      A. Yes, the LASIK procedure has been approved to effectively treat astigmatism as well as myopia (nearsightedness) and hyperopia (farsightedness).

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  • Doctors Online

    • Doctors Online powered by eDocAmerica FAQ

      Q. How does this benefit work?

      A. Members can ask questions to a board certified doctor via email 24/7/365.  After registering once, type in a subject, like poison ivy, and a question in the message field.  A response from the doctor will be sent within 24 hours.

      Q. What services are included?

      A. Members may work with with a board certified doctor for guidance on treatment options for an illness. Members have access to psychologists for behavioral health questions and can get help with various other things including nutrition, fitness and much more.

      Q. Are there any services with which Doctors Online will not help? 

      A. Emergency questions/ issues and prescribing medications are excluded.

      Q. Am I charged for each new question?

      A. No, members are never charged for services through Doctors Online.  Members may use this service over and over at no cost.

      Q. Can I get general health info through Doctors Online?

      A. Yes, members may get info through e-mail, such as health tips, links to quality resources and responses from doctors.

      Q. Will the medical information I share remain confidential?

      A. Patient Confidentiality is respected by Doctors Online. The website honors or exceeds the legal requirements of medical/health privacy.  Personal information will not be given or sold to unaffiliated third parties.

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  • Lab Testing

    • Lab Testing FAQ

      Q. I feel healthy, so why should I get tested?
      A. A serious medical condition such as heart disease, prostate cancer or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions, and establish a baseline of your normal ranges from which future tests can be monitored.

      Q. Will this test be paid for by insurance?
      A. This lab testing benefit service does not file insurance claims. Some insurance plans have a wellness or prevention benefit included. The lab testing service can provide you with CPT codes so that you may file for reimbursement yourself.  There is no guarantee your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.

      Q. Do I need to see my healthcare provider to get tested?
      A. Direct access testing allows greater participation in one's own healthcare. Your healthcare provider can refer you to one of the participating lab facilities, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. This service is not allowed to make any test recommendations. Participating lab facilities CLIA-certified and regulated by appropriate governmental agencies.

      Q. What is the testing procedure?
      A. First you order your test online, through chat or by telephone. You then print your requisition form which you must have with you when you go to the patient service center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.

      *When you go to the lab to have your blood drawn, only take the requisition form and your photo ID with you.  If you bring a requisition to a lab OTHER than the one provided through this service, you will receive a bill from the lab for which you will be responsible. Bring NO other requisition forms.  If you go to another lab that is not included in the list of participating patient service centers, you be also be responsible for the bill from that lab.

      Q. What is a patient service center?
      A. Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities referred to by healthcare providers.

      Q. Do I need an appointment?
      A. An appointment is usually not required at most Patient Service Centers. You are encouraged to call the lab location to confirm their hours of operation and that an appointment is not required.

      Q. Will I be able to understand the results?
      A. All test results include the normal reference ranges, with abnormalities indicated. It is recommended you seek a healthcare provider to discuss results outside normal ranges. For assistance in better understanding lab tests and results, please visit labtestsonline.org.

      Q. When will I receive the results?
      A. Please view test descriptions for expected turnaround time for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account.

      Q. Will my healthcare provider receive a copy of my results?
      A. Your privacy is respected and will remain confidential. You are the only one who receives the results unless you specify otherwise in writing. You can request to have a copy of your results sent to your healthcare provider only with a signed HIPAA release form giving us the authorization to do so.

  • MRI & CT Scans

  • Pharmacy

    • Pharmacy FAQ

      Q. Will I always get a discount when I use my membership card?
      A. Not necessarily. Each pharmacy determines their own retail pricing. To determine the discount pricing by location, visit MyRxPrice.com.

      Q. Why didn't I get a discount at the participating pharmacy?
      A. Many pharmacies price some prescriptions at or below cost in order to draw customers to their store. If you present your discount card and the price is higher than the pharmacy’s retail rate or sale price, you will always pay the lowest price available.

      Q. What if the pharmacy doesn't recognize the card's name?
      A. Always make inquiries in person and be sure to bring your card with you. If the pharmacy still has questions, have them call the Pharmacist Help Desk number on the back of your membership card.

      Q. Is this a co-pay insurance card?
      A. No. This membership is a discount card offering reduced prices. You are responsible to pay the pharmacy 100% of the discounted price.

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  • Vitamins

    • Vitamin FAQS

      Q. What is the Vitamins benefit?
      A. The Vitamins program provides members with vitamins and nutritional supplements at 5% off every product. Most major brands of vitamins and nutritional supplements are available through VIP Health. Members can call a toll-free number and request a catalog.

      Q. Can members use this benefit in any retail location?
      A. No. The vitamin portion of the program is strictly a mail order process.

      Q. What are the advantages of using this program as opposed to shopping for vitamins at a local retailer?
      A. In addition to receiving $5 off the initial order, members will have the convenience of toll-free ordering and the purchase will be quickly delivered to any location.

      Q. Do members need to call each month to request a catalog?
      A. No. Once the member has placed a health supplement order, their name will be kept on the mailing list to receive new catalogs periodically for the next two years.

      Q. Aside from vitamins, what other products are discounted?
      A. In addition to vitamins, members can take advantage of discounts on herbs, minerals, weight loss products, digestive aids and much more.

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  • Hearing Aids

    • Hearing Aids FAQ

      Q. How many times per year can I use my hearing discount?
      A. There is no limit on the number of times you may use your discount card for any benefit.

      Q. Will my spouse use the same membership card?
      A. Yes. Your membership includes your spouse and legal dependents.

      Q. Is the discount the same at all participating locations?
      A. Over 3,000 locations nationwide offer a 35% discount and a free hearing screening.

      Q. Do you offer more than one brand of hearing aids?
      A. Yes. We offer six different brands of hearing aids.

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  • Chiropractic

    • UHS Chiropractic™ FAQ

      Q. What is the chiropractic benefit?
      A.
      UHS Chiropractic™ provides services at discounted rates from a choice of over 3,000 participating Doctors of Chiropractic.

      Q. How much can I expect to save?
      A.
      Members of UHS will receive a free initial consultation, as well as 50% savings on diagnostic procedures and X-rays performed on-site, and 30% savings on treatments and most other services.

      Q. Who needs chiropractic care?
      A.
      Everyone can benefit from modern, safe, effective, and painless chiropractic care.

      Q. How do I receive my discount when I go for treatment? Must I file a claim?
      A.
      All you need to do to receive your discount is show the provider your membership card and tell them you are with UHS Chiropractic™.  To ensure you receive a discount, it is very important that you mention UHS when you make your appointment and at the time of service. Since this is a non-insured plan, there are no claim forms or reimbursement procedure.  The discount is always applied at the time of purchase.

      Q. Can I receive a discount at any chiropractor's office?
      A.
      No. You must go to a location that is contracted with UHS Chiropractic™ in order to receive your discount.  Members can call our toll-free number located on the back of their card or 24 hours a day, 7 days a week go to MyMemberPortal.com to access the names of participating providers nearest them.

      Q. How do I nominate my chiropractor for this program?
      A.
      If you wish to nominate your chiropractor to the UHS Chiropractic™ program, just complete a nomination form, located in your membership packet, and we will contact them about becoming a provider.

      Q. Is there a limit on how many times I may use my card?
      A.
      There is no limit on the number of times you and your family may take advantage of the savings provided by the UHS Chiropractic™ benefit throughout the year.

      Q. Is there a consultation fee?
      A.
      The initial consultation is free!

      Q. May I use this card in conjunction with my insurance?
      A.
      Yes. In fact, after you pay the discounted amount at the point of service, you may then file the claim with your insurance.

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  • Diabetic Supplies

    • Diabetic Supplies FAQ

      Q. How much does it cost?
      A. It depends on how many times a day you test yourself. You have to check what package is best suited for you. 

      Q. How much is Shipping and handling?
      A. Absolutely nothing when you order our plans. If you order a la carte you will pay for shipping and handling.

      Q. Can I cancel any time?
      A. You can cancel any time you wish. There are no contracts with us.

      Q. What about when I need supplies again?
      A. You have the option to select either one time payment or we can automatically re-bill you every 3 months so you have to do nothing but sit and relax. We will send you an email 10 days before your next delivery is due to alert you. You also have the option in your member area to change any preferences.

      Q. How do I pay?
      A. You have the choice of Visa, MasterCard, Checks, and Money Orders

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  • Health Wealth Connection

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  • Alternative Medicine

    • Alternative Medicine powered by Healthways FAQs

      Q. What is Alternative Medicine?

      A. Alternative Medicine is any one of a variety of systems used for healing or treating disease (as acupuncture, homeopathy, or herbal medicine) not included in the traditional medical curricula taught in the U.S.

      Q. Why is Alternative Medicine needed?

      A. More and more patients are finding that alternative medicine has a great deal to offer, especially for treating chronic conditions with which Western Medicine has little success. The vast majority of patients do not see conventional and unconventional therapies as an either/or proposition. Rather, they seek to make informed, personal choices about how to integrate both.

      Q. What kind of problems does Alternative Medicine deal with?

      A. Alternative Medicine has been used to treat a vast array of both physical and emotional ailments, from back problems, anxiety, headaches, and chronic pain to cancer or tumors.

      Q. How much can I save with this benefit?

      A. The exact amount you save depends on the provider you choose.  Network providers offer discounts from 10% to 30% off of their standard rates.  After you choose a provider, it is recommended that you call the provider’s office to learn what discounts are offered.

      Q. Is there a limit on how many times I may use the Alternative Medicine benefit per year?

      A. No.  You and your legal dependents may use this benefit as often as you wish.

      Q. Can I go to any Alternative Medicine provider to receive a discount?

      A. To receive a discount on services, you must go to a participating provider.

      Q. Is there someone who can answer questions about this discount benefit?

      A. Yes. Call the toll free number on the back of your membership card.  Customer Service Operators are standing by to answer any questions.

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  • Retail Health Clinics

  • Durable Medical Equipment

    • Durable Medical Equipment FAQ

      Q. How do I check my order status?
      A. Click Here and enter your order number and zip code in the provided form. If you placed an order by phone, then call 1-800-861-3211 to check the status of the order.

      Q. How do I do a return?
      A. Click Here and enter your order number and zip code in the provided form. If you placed an order by phone or requested a return by phone, you'll need to call 1-800-861-3211 for a return instead of using this form.

      Q. What is Allegro’s return policy?
      A. If you need to return or exchange the item, please contact Allegro within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some products are offered with free shipping, so please note if you return a product that has free shipping, the actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.

      Q. How do I contact Allegro?
      A. Click Here and fill out the form provided or call customer service at 1-800-861-3211.

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  • Counseling Services

    • KEPRO Counseling Services FAQ

      Q. How much are members charged when using the Counseling Services?

      A. Members are not charged to talk to a counselor, and they may use the benefit as often as they like. The fee for this service is included in the retail price of the membership card.

      Q. What is a 24 hr/day Counseling Service?

      A. The telephone counseling service is a program which offers help to members and their immediate family members.  Members are eligible to receive assessment, short-term problem resolution or referrals to address personal problems.  All services are performed over the phone. 

      Q. Are counseling services just for people in crisis?

      A. No. While counseling can certainly help people who are in crisis, the goal is to help members to address personal problems early in an effort to prevent crisis. The counseling service provides assistance for a wide range of personal matters, such as self-improvement, parenting/family, marital/relationship, workplace issues, depression, anxiety, alcohol/drug abuse, gambling, etc.

      Q. What if I need help beyond the scope of the Counseling Service?

      A. Our counselors can help align the right resources for your problem. The costs of these services are not covered in the program. We can help the member choose which services would be of most help based on the information they provide.

      Q. Is this service confidential?

      A. The Counseling Service is a confidential program that provides telephone access to experienced master-level EAP professionals 24 hours a day, 7 days a week. These professionals help assess problems and conduct short-term problem resolution for issues impacting work and/or personal life. As required by law, we cannot release information without the member’s signed consent with the exception of emergency situations and to report child abuse.

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  • Long Term Elder Care

    • Long Term Elder Care FAQ

      Q. What is the Long Term Elder Care benefit?
      A. This benefit is a one-stop resource for those who are concerned about or actively caring for an aging parent or family member. Eldercare experts answer your questions, identify issues and arrange help for you and your family’s needs. You can also access eldercare information, personalized planning tools and other resources online.

      Q. What does this benefit offer?
      A. Long Term Elder Care gives you:

      • Eldercare Information and Referral—Eldercare experts are available 24/7 to help with eldercare concerns, answer long-term care questions and find local care
      • Discount home health and long-term network—You can save an average of 10% to 15% at thousands of home health agencies and assisted living facilities nationwide
      • Eldercare website—Access skill sheets, research conditions, find caregiver advice and an information library with assessments, tools and resources

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  • Global Travel Assistance

    • Global Travel Assistance FAQ

      Q. How do I access the Global Travel Assistance Service?
      A. Call the toll-free number on the back of your membership card. If the toll-free number is not accessible from the country you’re traveling in, call Global Travel Assistance collect.

      Q. When can I use the service?
      A. Global Travel Assistance will help with any type of illness or injury, regardless of the severity.

      Q. Are there any times Global Travel Assistance cannot help?
      A. Global Travel Assistance cannot help you if you’re traveling against the advice of a physician, need assistance related to a natural disaster or traveling to a country that is not deemed safe for travel.

      Q. How does Global Travel Assistance help find medical care?
      A. Global Travel Assistance has a global network of over 50,000 providers. The network contains hospitals, clinics and doctors, as well as other providers in the travel insurance industry, such as air ambulances, house call doctors and medical escorts. Global Travel Assistance members are referred based on the medical specialty needed, location, language, office hours, training, etc.

      Q. Does Global Travel Assistance require that I go to certain hospitals, doctors or clinics?
      A. You should contact Global Travel Assistance before choosing a hospital so that we can refer you to facilities that we have previously worked with. If you go to other providers, we cannot be certain of the level of treatment. However, Global Travel Assistance will provide the same services regardless of where you are treated.

      Q. What happens in the event I am hospitalized?
      A. Notify Global Travel Assistance as soon as possible. They will then monitor your care and work through the details of foreign hospitalizations. They will promptly speak with the treating doctor to assess your condition, treatment plans and whether or not an evacuation is necessary. Global Travel Assistance will update your family, employer and personal doctor as needed. Also, they will coordinate all insurance verifications and admission details.

      Q. How does Global Travel Assistance facilitate hospital admissions?
      A. Global Travel Assistance coordinates all billing and insurance verifications, including settling any guarantees of payment. This ensures that there is no delay or denial of medical treatment because you cannot make the up-front payment or your insurance is not recognized.

      Q. What if the local facilities are not able to provide treatment?
      A. If facilities are inadequate, the Global Travel Assistance Regional Medical Advisor will report on the safety of an evacuation, any medical needs you may require en route and evacuation plan details. Global Travel Assistance will consult with all parties involved and fully manage the evacuation.

      Q. Once I am released from the hospital, do the services end?
      A. Global Travel Assistance helps you until you have returned home or have received final treatment.

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  • Worklife Services

    • Worklife Services powered by Aetna FAQ

      Q. What is Worklife Services?

      A. Worklife Services is a comprehensive telephone consultation service providing research and referral information for child care, elder care and care for people with disabilities.

      Q. How does the benefit work?

      A. Simply call the toll free number on the back of the card 24 hours a day, 7 days a week to reach a counselor with outstanding educational credentials and professional experience.
      Starting with a national database of over 750,000 providers, the counselor will identify possible solutions and make between 20 to 30 calls to identify providers who match the specific family situation and ensure availability of care when it is needed.

      Within 48 to 72 hours, a comprehensive referral packet is sent out. It contains profiles of providers who meet the family’s needs, specifies availability of service, and includes educational materials to assist the family in making a decision about care. Two weeks later, the counselor follows up to determine if a decision has been made, if the member needs more referrals, and to answer any additional questions.

      Q. What types of problems does Worklife Services deal with?

      A. Expert counselors, experienced with the ins and outs of child and adult/elder care services, can help with:

      • Finding an in-home childcare provider for an infant or toddler
      • Making transportation arrangements to the doctor for a disabled elder who is living alone in another state
      • Understanding what Medicare, Medicaid or private insurance covers for an elderly relative’s care and identifying programs that are available at little or no cost
      • Finding an after-school program or summer camp for a child in elementary school
      • Understanding the costs of various living arrangements if an elder adult can no longer live independently at home
      • Finding care for a child or adult with a debilitating disease

      Q. What can I expect in the Provider Profile Packet?

      A. The packet contains profiles with each provider’s name, address, contact, title, services provided, applicable fees, and any other special comments. Depending on the services required members might receive additional information such as CPR/ First Aid certification information and admission requirements for a childcare center.

      Q. What can I expect in the Educational Materials Packet?

      A. The Educational Materials Packet Members includes comprehensive notes and guidebooks covering a broad range of dependent care topics.

      Q. Is there someone I can turn to with questions about my Worklife Services benefit?

      A. Yes.  Simply call the toll-free number on the back of your membership card and an experienced counselor can help with any questions or concerns.

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